Hireage Policy Terms and Conditions

When you employ the Little Housewife Vintage China Hire Service you automatically enter into the terms and conditions of our hire contract as set out below.  Each hirer is required to sign a copy of these terms and conditions for each individual hireage event prior to collection/delivery of the goods.

Hire Period:
The hire period can be between 1- 4 days.  Should you wish to hire the goods for a longer period please request a quote.  In the case of late returns, a late return fee of $50 per day will incur until the goods are returned.

Pricing:
Little Housewife reserves the right to change any prices without the need to give prior notice.
All prices quoted on the website include a wash up service and delivery and collection within Auckland's North Shore and Auckland's CBD.  Delivery and collection charges apply for delivery within greater Auckland or for courier within New Zealand.

Payment and Deposit:
A deposit of 50% of the total hire value is required on confirmation of your booking secure your order.  The balance of the order must be made one week prior to the event/hire date.

A $200 refundable damage deposit is also required with payment of the 50% deposit and will be refunded once your order has been returned to Little Housewife and has checked for any damage or loss of items.  Should the cost of damage or loss exceed the damage deposit, the hirer agrees to pay the balance of the replacement costs.  If no damage or loss is found the damage deposit will be refunded within 3 working days in the same method it was paid.

Payments can be made by credit card, internet transfer or cheque.
No items will be released for use until full payment of the total order amount and the damage deposit has been paid and cleared.

Cancellation Policy:
If the order is cancelled by the hirer the following charges apply:

30 days or more No charge
Between 10-29 days 25% of order
Between 5-9 days 50% of order
Between 2-4 days 75% of order
Under 2 days 100% of order

The cancellation fees will be taken from the 50% deposit and/or the damage deposit.  The remaining amount, if any, will be refunded to the hirer.

Wash Up Service:
All goods supplied by Little Housewife are clean and ready to use.  Little Housewife ask that hirers do not to wash or clean any of the items after use, to avoid any risk of breakage.  Cleaning charges are incorporated into the hireage fees.  Little Housewife simply requires the hirer to carefully rinse the china and safely return each item to its original protective packaging or place the linens back in to the box.  We will take care of the rest.

Availability:
All the items in the Little Housewife Vintage China Collection are no longer in production therefore we cannot guarantee specific colours or sizes.  Whenever possible we will do our best to work with any chosen colour schemes for your event.  You are also very welcome to come and select specific items yourself.  This must be done at least 2 weeks prior to the event and by appointment.

Delivery and Collection:
Little Housewife will deliver and collect free from anywhere within Auckland's North Shore and Auckland's CBD.
Within greater Auckland, Little Housewife can deliver and collect for $20 each way.  The "greater Auckland" area includes north to Hibiscus Coast and south to Greenlane.
Outside of these areas we can courier the goods to you.  Freight is calculated on the dimensions and weight of the parcel.  A quote will be supplied prior to confirmation of your order for both delivery and collection.  Any freight charges are payable by the hirer.  Alternatively you are welcome to collect from our warehouse in Albany by prior arrangement.

Breakages/Replacement Value:
The hirer is responsible for the goods from the time they are delivered by Little Housewife/collected by the hirer and only ends when the goods are back in the possession of Little Housewife and have been checked by Little Housewife staff for loss or damage.  The hirer’s responsibility includes the safekeeping and protection of all goods whist in their care.  All goods should be signed for by the hirer upon receipt and checked off against the accompanying invoice.  No discrepancies or faults will be accepted unless notified within 24 hours of delivery.  Any items left at unattended premises is at the hirer’s risk.

Upon return of the goods, any losses or breakages will be reported to the hirer within 3 working days of return and charged at replacement cost.  These charges will be taken from the damage deposit.  Should the replacement value of any loss or damage exceed the value of the damage deposit, the hirer agrees to pay the balance.  If no damage or loss is found the damage deposit will be refunded within 3 working days in the same method it was paid.

In view of the age and fragile nature of some of the china supplied by Little Housewife, it must be understood that some items are much more easily prone to damage than commercial use catering crockery.  Please ensure you take extra care when stacking and handling.  Most items in the collection are vintage therefore replacement costs can be expensive.  These are as follows:-
$25 per China Trio (tea cup, saucer and side plate)
$30 per Tea Pot
$15 per Milk Jug
$15 per Sugar Bowl
$50 per Cake Stand (glass or china)
$30 per Cupcake Stand
$20 per Serving Plate/Platter
$20 per Vase
$5 per Silver Cake Fork
$5 per Silver Sugar Tongs
$20 per Tablecloth
$5 per Napkin
$5 per Placemat
$5 per Napkin Ring

Please Note: Damage or loss to just one item from a China Trio will result in the full replacement cost being charged.

Event Styling/Set Up:
Little Housewife offer an Event Styling or Event Set Up service.  Please ask us for a quotation.

Condition of Goods:
All goods supplied by Little Housewife are clean and undamaged.  Given the age of these items it is expected that some of the patterns, gilt edges, and silver-plating on many of the vintage items will be worn with age.

Responsibility:
Little Housewife takes no responsibility in the event of any injury to any party through breakage of any equipment or any other accident during hire period.  The hirer is responsible for the goods from the time they are delivered by Little Housewife/collected by the hirer and only ends when the goods are back in the possession of Little Housewife and have been checked by Little Housewife staff for loss or damage.  The hirer’s responsibility includes safekeeping and protection of the goods in their care. 

Any goods returned to Little Housewife, other than those supplied, will be held for two weeks for the client to collect from our premises, and then if not collected, will disposed of.

Goods supplied at all times remain the property of Little Housewife.

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